Process support

IMS has capability to support any process involved in the full lifecycle of delivering and maintaining customer service,   from planning through to service delivery and maintenances processes.   Additional rules and templates can be predefined to ensure segmentation of data to meet stringent security constraints.

The following processes are supported:

  • BID Management
  • Service Delivery (Order and Workflow Management)
  • Network Configuration Management
  • Leased Line and Interconnect Management
  • Fault handling
  • Capacity Management
  • Warehouse and Spare Management
  • Vendor and contract Management





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